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How Do You Grade LIPA's Performance in Riverhead?

How would you mark the utility's report card?

New York State Gov. Andrew Cuomo this week graded the Long Island Power Authority's response to Superstorm Sandy, and he gave the utility an "F."

"The management has failed the consumers," Cuomo said. "This is what they get paid to do. We paid them and we gave them a franchise because they represented themselves as experts at doing this."

Among the failures, he pointed out that LIPA ran out of utility poles to replace the ones that toppled during the storm.

But National Grid spokeswoman Wendy Ladd said this week that LIPA and its lineworkers deserve more credit. Ladd and an electrical union official said LIPA crews are working 16-hour shifts, with eight hours off. Those crews and their trucks, many from out-of-state, were mostly out of service during the nor'easter, which hit Wednesday. "They do have to eat and sleep," Ladd said. "We are very serious about safety and don't want to put customers or our workers in danger."

"We are working closely with government officials and we hold calls twice a day with elected officials to update them on our progress," Ladd said. "We are receiving more crews every day and we continue to work on this system restoring power as quickly and safely as possible."

How would you rate LIPA's performance in responding to Superstorm Sandy and this week's nor'easter? Give LIPA a grade of "A" to "F" and leave a comment explaining why. We'd also like to know if you got your LIPA bill this week, and what you did with it.

cautious optimist November 10, 2012 at 12:47 AM
the fault in the response is in the eye of the beholder. If you lost power, they didn't do enough, if you were one of the lucky ones who didn't loose power, and saw all the damage island-wide, then you should be thankful for those workers who are giving their all to get your lights back on. That management is ineffective in communicating this can be taken two ways - they are focusing on getting their workers to the next place to fix, or they are incompetent. The governor has implied they are incompetent, but they have, in a storm of the century event, got an incredible amount back 'on line'. Pre-storm preparation is an entirely different matter. No one budgets for 'storms of the century', but they should plan when it looks like one is definitely going to hit
anna cast November 10, 2012 at 04:01 PM
Personally, i'd rate it very good, we had no problem, thank God. cece

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